FREQUENTLY ASKED QUESTIONS

Confidentiality

Files that are uploaded to 3D Usher website or sent via emails are stored safely in secure servers and are not available for public to download.

We follow a strict mutual non-disclosure with our customers. The rights of your 3D design files remain yours throughout. We do not use the files for anything else than their manufacturing.

3D Usher has tie-ups with multiple manufacturers to provide you with the most optimum service in best possible time-frame. We have non-disclosure agreements with our manufacturing partners and they are not allowed to share these designs with any third party.

We’re open to getting into Non-Disclosure Agreements with our customers. Please connect with us through email at contact@3dusher.com

We understand your concern, please write us at contact@3dusher.com and one of our executives will get in touch with you to discuss this further.

You can email us the 3D design at contact@3dusher.com. We will review and send the quotation and the payment link.


Orders

Once you have the design file ready, save it in your local system in STL, STEP, or IGES formats. Once you have done that, visit this link and upload the file by selecting “Upload 3D Model” option.

We accept STL, STEP and IGES format files through website. If you have files in other formats, you could email it to us for the quotations.

You can track your order through your dashboard. We also keep you updated with your order through emails.

Your order is confirmed once your payment is processed. No changes would be possible after the work is initiated.


Quality

Firstly, we onboard manufacturing units as our partners only after conducting thorough quality checks. We check manufacturers for machines, certifications and materials during the vendor on-boarding process. The manufacturing partners have to perform quality checks before shipping these files to you.

We have tie-ups with multiple manufacturers with various standard machines. 3D Usher analyses the 3D design file shared by you and chooses the right manufacturer based on your requirement.


Shipment

Once your order is packed and dispatched, you will receive an e-mail with tracking details.

It depends on your geographical location and product complexity. We usually let you know about the delivery dates as soon as you place the order.

Shipping charges depend on your shipping address. The charges are directly given to us by our logistics partners and 3D Usher does not charge extra for shipping to it's customers.

We do not have any pickup locations at the moment.

If your order is still in production status, you can change the shipping details by writing an email to us. Please make sure that you mention your order ID in the email. However, we won’t be able to change the shipping address once your parts are packed and dispatched.


Support

You can reach out to us through email contact@3dusher.com or provide your contact details through contact form and we will get back to you.

We accept files in STL, STP and IGES formats. Please open it in your local CAD software, save the file again in one of these formats and try re-uploading the files. If the same problem persists, please email your file to us at contact@3dusher.com

We currently accept payments through debit and credit cards. If you’re receiving any kind of errors, please take a screenshot of the same and email us at contact@3dusher.com. We’ll resolve it soon.

Please check if you’re receiving any error message or if you have missed any necessary fields before placing the order.

Please email us at contact@3dusher.com and mention your order ID in the email and we will make sure our support executives get in touch with you at the earliest.